Welcome to the Living Room Furniture Store FAQ page. Here, we aim to address common questions and concerns to ensure a smooth shopping experience. If you have any additional questions, please feel free to contact our customer support team at [email protected].
Product Questions
1. What types of furniture do you offer?
We offer a wide range of living room furniture including armchairs, bookcases, shelves, dressers, chair beds, Chesterfield sofas, club chairs, cocktail chairs, coffee tables, corner shelves, corner sofas, display cabinets, fixed coffee tables, footstools, lift top coffee tables, loveseats, modular sofas, nest of tables, other armchairs, pouffes, and stools.
2. Are your products made from high-quality materials?
Yes, all our products are crafted from high-quality materials to ensure durability and comfort. We stand by the quality of our furniture and offer a 15-day return policy if you are not satisfied.
Shipping and Delivery
1. What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 business days, and Free Shipping via EMS for orders over $50, which typically takes 15-25 business days.
2. How long does it take to process an order?
Orders are processed within 1-2 business days. Once processed, you will receive a tracking number to monitor your delivery.
3. Do you ship internationally?
Yes, we ship globally, excluding a few remote areas. Whether you’re in Los Angeles or across the ocean, we ensure your furniture arrives safely and on time.
Returns and Refunds
1. What is your return policy?
If you are not satisfied with your purchase, you may return it within 15 days of receipt, provided the item is in its original condition and packaging.
2. How do I initiate a return?
To initiate a return, please contact our customer support team at [email protected] with your order details. We will guide you through the return process.
Payment and Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. How do I update my account information?
You can update your account information by logging into your account on our website. If you encounter any issues, please contact our support team.
Customer Support
1. How can I contact customer support?
You can reach our dedicated support team via email at [email protected]. We are here to assist you with any questions or concerns.
2. What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM PST. We strive to respond to all inquiries within 24 hours.
Thank you for choosing Living Room Furniture Store. We are committed to providing you with high-quality furniture and exceptional customer service. Happy shopping!