Introduction

At Living Room Furniture Store, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we offer a straightforward returns and exchanges process. Please review the following information to understand our policies and procedures.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. Returns and exchanges are accepted within 15 days of receiving your order. Please note that certain items are non-returnable:

  • Custom-made or personalized items
  • Items marked as final sale

Return & Exchange Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
  3. Pack the Item: Securely pack the item in its original packaging, including all accessories and documentation.
  4. Ship the Item: Send the item back to us using a trackable shipping method. The return shipping cost is the responsibility of the customer.
  5. Confirmation: Once we receive and inspect the item, we will notify you of the approval or rejection of your return or exchange.

Refund Process

If your return is approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.

Exchange Process

If you are exchanging an item, we will ship the new item once the returned item is received and inspected. Shipping costs for the new item will be covered by us.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #12345

Body:

Dear Living Room Furniture Store,

I would like to request a return/exchange for my recent purchase. Below are the details:

  • Order Number: #12345
  • Product Name: Chesterfield Sofa
  • Reason for Return/Exchange: [Please specify]

Please provide me with the necessary instructions to proceed.

Thank you,

[Your Name]

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us:

  • Email: [email protected]
  • Phone: +1 (555) 123-4567
  • Address: 528 Felosa Drive, Los Angeles, US 90036